FAQ
BEFORE YOU ORDER
House Babylon is a luxury British bedding brand offering a range of premium,
ethically sourced, 100% authentic Egyptian cotton bedlinen. Available online in the UK at housebabylon.com and online in Egypt at me.housebabylon.com , we make the process of buying luxury bedlinen simple with a curated selection of styles and colours delivered direct to your doorstep without the inflated thread counts, supply chain process or exclusive price tags.
All our bed linen products are made of certified, handpicked Egyptian Cotton
grown around the delta Region in Egypt. Absolutely every fabric is certified
highest-grade Oeko-Tex, using all environmentally-friendly dyes
All our fabric is Oeko-Tex certified. The bed linen collection is made of 100% certified Egyptian cotton. The bathrobes are Turkish cotton certified.
All pillows and duvets are EDFA certified.
WHAT SIZES DO YOU OFFER?
We currently offer bedding in Single, Double, King and Super King. All UK sizes. For exact measurement view our size chart.
HOW DEEP ARE THE FITTED SHEETS?
All our fitted sheets are 30CM deep.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide
HOW MUCH DOES SHIPPING COST?
All orders over 2000 EGP quality for free standard shipping. Shipping costs may vary depending on the country of the shipment. The final cost of shipping will be displayed at the checkout.
HOW CAN I APPLY A DISCOUNT CODE?
Discount codes can be applied when viewing your cart or in the checkout process in the field: 'Add gift card / promo code'. Please note that there are exclusions on what products are eligible for discounts.
Please note that discounts cannot be applied after the order has been placed and discounts are not possible to combine.
WHAT IS THE CUT OFF TIME FOR NEXT DAY DELIVERY?
Place your order before 1pm and you will receive it for the next working day. Please note there are no deliveries on Friday.
WHAT IS YOUR RETURNS POLICY?
At House Babylon, we strive to provide our customers with the highest quality products and service. However, if you are not 100% satisfied with your purchase, simply contact our team at customercare@housebabylon.com
within 14 days of receipt for a refund or a replacement of any item of the same value. Items on sale are strictly non-refundable.
DO YOU HAVE A PHYSICAL STORE?
We are online only.
AFTER YOU ORDER
HOW CAN I TRACK MY ORDER?
CAN I CHANGE MY DELIVERY ADDRESS?
WHEN WILL I RECEIVE MY ORDER?
HOW DO YOU BEST CARE OF THE PRODUCTS?
CAN I IRON MY SHEETS?
WHAT IF I RECEIVE A FAULTY ITEM?
WHEN CAN I EXPECT MY REFUND?
CAN MY ORDER BE GIFTWRAPPED?